The EnergeiakaTzakia.gr είναι το ηλεκτρονικό κατάστημα έκθεσης και διάθεσης των προϊόντων μέσω του Διαδικτύου της ελληνικής ανώνυμης εταιρείας με επωνυμία “ΑΦΟΙ Η. ΔΕΛΗ ΒΙΟΜΗΧΑΝΙΚΗ ΟΙΚΟΔΟΜΙΚΗ & ΞΕΝΟΔΟΧΕΙΑΚΗ ΕΠΙΧΕΊΡΗΣΗ ΑΝΩΝΥΜΟΣ ΕΤΑΙΡΕΙΑ” με το διακριτικό τίτλο «Δελής Α.Ε.», που εδρεύει στη Τρίπολη, οδός Αμυκλών 24 με Α.Φ.Μ. 094099799 / Αρ. ΓΕΜΗ 029114214000 / Δ.Ο.Υ. Τρίπολης και τηλέφωνο επικοινωνίας το 2710 222071.

Πριν εισέλθετε στο ηλεκτρονικό κατάστημα και περιηγηθείτε στην ιστοσελίδα μας, σας καλούμε να συμβουλευτείτε τους κάτωθι όρους και προϋποθέσεις, που εφαρμόζονται ειδικά για τη χρήση του ηλεκτρονικού καταστήματος της Δελής Α.Ε. που βρίσκεται στην διεύθυνση EnergeiakaTzakia.gr

Βεβαιωθείτε ότι συμφωνείτε με τους κάτωθι όρους και προϋποθέσεις διότι η περαιτέρω χρήση και η περιήγηση σας στην άνω ιστοσελίδα EnergeiakaTzakia.gr συνεπάγεται την ρητή και ανεπιφύλακτη συγκατάθεση και συναίνεση σας με αυτούς.

  1. Terms

Delis S.A. reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. Delis S.A. undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.

  1. Information & Products Provided

Delis S.A. is committed to the completeness and validity of the information listed on the website of energeiakatazakia.gr, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the information provided, by online store of Deli S.A. , services, subject to any technical or typographical errors, which have escaped attention or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.

  1. Limitation of Liability

Delis S.A. cannot provide any guarantee for the availability of the products, but guarantees timely information to end consumers about their unavailability.

Delis S.A. is only liable for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.

The online store of Deli S.A. is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also Delis S.A. has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

  1. Intellectual property rights

Η ιστοσελίδα EnergeiakaTzakia.gr δεν είναι ο επίσημος διαδικτυακός τόπος της Δελής Α.Ε. Όλο το περιεχόμενο των ιστοσελίδων, που αναρτάται από την Δελής Α.Ε. , συμπεριλαμβανομένων εικόνων, γραφικών, φωτογραφιών, σχεδίων, κειμένων, παρεχόμενων υπηρεσιών και προϊόντων αποτελούν πνευματική ιδιοκτησία της Δελής Α.Ε. και προστατεύονται κατά τις σχετικές διατάξεις του ελληνικού δικαίου, του ευρωπαϊκού δικαίου και των διεθνών συμβάσεων.

Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the content of the websites is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of Deli S.A. or any other legal owner of the above copyrights.

The names, images, logos and distinguishing features that represent Delis S.A. and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of Deli SA. and/or of energeiakatzakia.gr and/or of the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and exposure on the energieakatzakia.gr websites should in no way be taken as a transfer or assignment of a license or right to use them.

  1. User Obligations

Οι χρήστες των ιστοσελίδων EnergeiakaTzakia.gr αποδέχονται ότι δεν θα χρησιμοποιούν αυτές και το ηλεκτρονικό κατάστημα της Δελής Α.Ε. για αποστολή, δημοσίευση, αποστολή με email ή μετάδοση με άλλους τρόπους οποιουδήποτε Περιεχομένου είναι παράνομο, βλαβερό, απειλητικό, προσβλητικό, ενοχλητικό, συκοφαντικό, δυσφημιστικό, χυδαίο, άσεμνο, λιβελογραφικό, αποτελεί παραβίαση του απορρήτου κάποιου άλλου, δείχνει εμπάθεια, ή εκφράζει φυλετικές, εθνικές ή άλλες διακρίσεις, δύναται να προκαλέσει βλάβες σε ανήλικους με οποιονδήποτε τρόπο, δεν δικαιούται να μεταδοθεί σύμφωνα με την νομοθεσία ή τις συμβατικές ή διαχειριστικές σχέσεις (όπως εσωτερικές πληροφορίες, ιδιοκτησιακές και εμπιστευτικές πληροφορίες που αποκτήθηκαν ή αποκαλύφθηκαν ως μέρος εργασιακών σχέσεων ή που καλύπτονται σε συμφωνίες εμπιστευτικότητας), παραβιάζει οποιαδήποτε ευρεσιτεχνία, εμπορικό σήμα, εμπορικό μυστικό, πνευματικά δικαιώματα ή άλλα ιδιοκτησιακά δικαιώματα τρίτων, περιέχει ιούς λογισμικού ή οποιουσδήποτε άλλους κώδικες, αρχεία ή προγράμματα, που έχουν σχεδιαστεί με σκοπό την διακοπή, την πρόκληση βλάβης, την καταστροφή ή παρεμπόδιση της λειτουργίας οποιουδήποτε λογισμικού ή υλικού υπολογιστών, ηθελημένα ή αθέλητα παραβαίνει την ισχύουσα ελληνική και κοινοτική νομοθεσία και των διατάξεων αυτής, δύναται να παρενοχλήσει τρίτους με οποιοδήποτε τρόπο και οποιοδήποτε περιεχόμενο χρησιμοποιείται για συλλογή ή αποθήκευση προσωπικών δεδομένων των χρηστών.

  1. Security

Delis S.A. recognizes the importance of the security of your Personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the online store of Deli S.A. achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information.

You are given the possibility to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In the event of its loss or leakage, you must notify us immediately, otherwise the online store of Deli S.A. is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation.

Confidentiality of Transactions

Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to Delis SA. are confidential and Delis S.A. has taken all the necessary measures so that they are used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

Delis S.A. does not disclose the details of customers and their transactions, unless it has a written authorization from you or is required to do so by a court order or decision of another public authority.

In the event that Delis S.A. uses third parties to support its systems, takes care to ensure privacy.

You can request any information held about you and its correction if you can demonstrate an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.

  1. Privacy

During your visit to the pages of energeiakatzakia.gr you may be asked to provide your personal information (name, surname, occupation, e-mail address, product shipping address, etc.) as a rule in order to process your orders. Any personal data that you declare anywhere on the pages and services of the energieakatzakia.gr websites are kept exclusively and only for reasons related to your communication transactions with us, the improvement of the services provided and ensuring the operation of the respective service and it is not allowed to be used by any third party (with the exception of where provided by the Law for the competent authorities only).

In any case, the employees of Deli S.A. who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to partners with Delis SA. businesses, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing.

At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.

  1. Products' market

In our online store you can find heating products for the home such as radiators, air heaters, stoves and boilers.

Our goal is to get you to the final product with as few clicks as possible. In case you are looking for something specific, use the "search", which will take you directly to your specific option.

When placing your order you will receive an automated e-mail which will state the details of your order.

  1. Withdrawal / Return – Replacement of Products

You have the right to return the products you purchased and request their replacement only in the following cases:

a) in all cases in which with proven fault of Deli S.A. you were delivered products other than or substantially different from those you ordered

b) in all cases where there has been a defect in the product or an agreed property is missing or the missing property is significant.

You have the right to return the products you have purchased and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receiving the product

In all cases, the product to be replaced must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and must be in excellent condition, together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.). Before each return, it is recommended to consult with the Online store of Deli S.A. In any case, the return and replacement is possible under the following conditions:

a. Contact the Online Store on the same day or the next business day

b. in case of change of the product within 15 days with another or others up to the amount of the price or with an additional price or withdrawal within 14 days in accordance with article 5 par. 10 of law 2251/1994, the product must not have been used

c. the product must be accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Account, etc.)

In addition, we inform you that in the event that the product you ordered, while it is available, is sold out during the time between the order and the receipt of the order by our staff, then our Company must contact you within a reasonable period of time to arrange the course of your order which will include either a refund or a change of the ordered item.

In the case of a return due to your own fault, we inform you that you are responsible for the return shipping costs for the product you are returning.

Returns are not accepted during sales periods.

  1. Order cancellation

Cancellation of the order can be done in the following cases: Before the order is completed, during the online order process you can "back" and remove the quantities of products from your basket by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped, you can call 2710 222071 and one of our associates will take care of canceling your order.

  1. Payment methods

Payment by Credit Card:

The online store of Deli S.A. accepts all Visa, Mastercard credit cards as well as payment via paypall and Vivapayments

According to the applicable tax provisions, from 03.01.2012 documents worth more than €1,500 to individuals (Retail Receipt) and documents worth more than €3,000 to professionals/businesses (Sales Invoice) should be paid ONLY in the following ways:

• Charge to a credit or debit card

Shipping Costs / Free Delivery:

All orders do not include shipping costs for the whole of Greece.
Shipping is free of charge to an agency in Athens and then to your place after consultation with the company Delis SA.

  1. Ενημερωτικά e-mail (newsletters)
    • Delis S.A. periodically sends informative emails.
    • Delis S.A. is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) for delivery.
    • Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
    • In the event that you wish to no longer receive informative newsletters or wish to be completely unsubscribed from the newsletter system of Deli S.A. you can notify us using the corresponding opt-out form.

The above prices include VAT 24%