You have the right to return the products you purchased and request their replacement only in the following cases:
α) σε όλες τις περιπτώσεις στις οποίες με αποδεδειγμένη υπαιτιότητα της Δελής Α.Ε. σας παραδόθηκαν προϊόντα άλλα ή ουσιωδώς διαφορετικά από αυτά που παραγγείλατε
b) in all cases where there has been a defect in the product or an agreed property is missing or the missing property is significant.
You have the right to return the products you have purchased and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receiving the product
In all cases, the product to be replaced must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and must be in excellent condition, together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.). Before each return, it is recommended to consult with the Online store of Deli S.A. In any case, the return and replacement is possible under the following conditions:
a. Contact the Online Store on the same day or the next business day
b. in case of change of the product within 15 days with another or others up to the amount of the price or with an additional price or withdrawal within 14 days in accordance with article 5 par. 10 of law 2251/1994, the product must not have been used
c. the product must be accompanied by all the necessary documents proving the transaction (e.g. DAT, Retail Account, etc.)
In addition, we inform you that in the event that the product you ordered, while it is available, is sold out during the time between the order and the receipt of the order by our staff, then our Company must contact you within a reasonable period of time to arrange the course of your order which will include either a refund or a change of the ordered item.
In the case of a return due to your own fault, we inform you that you are responsible for the return shipping costs for the product you are returning.
Returns are not accepted during sales periods.
Order cancellation
Ακύρωση της παραγγελίας δύναται να γίνει στις κάτωθι περιπτώσεις : Πριν ολοκληρωθεί η παραγγελία, κατά τη διάρκεια της ηλεκτρονικής διαδικασίας της παραγγελιάς μπορείτε να κάνετε πίσω «back» και να αφαιρέσετε τις ποσότητες των προϊόντων από το καλάθι σας πατώντας στο κουμπί ” Αφαίρεση”. Εάν έχει ολοκληρωθεί η ηλεκτρονική παραγγελία αλλά δεν έχει αποσταλεί ακόμα το προϊόν μπορείτε να καλέστε το 2710 222071 και ένας συνεργάτης μας θα αναλάβει την ακύρωσή της παραγγελιάς σας.
